FAQs
Gentle answers to common questions.
Eligibility, timing, and what asynchronous care actually feels like.
No video calls required. Intake and follow-ups happen via secure forms and chat. If we ever need live care, we will coordinate it.
Eligibility depends on clinical criteria like BMI, history, and risk factors. A licensed clinician reviews each case.
Most intakes are reviewed within 24-48 hours. You will receive chat updates as soon as your clinician posts them.
You can message anytime. Clinicians reply within set windows and schedule monthly async check-ins.
Still have a question?
We're listening.
If you'd rather ask a person, send us a note and we'll reply thoughtfully.