Common questions
Answers, plainly.
What we can tell you now, and what a clinician decides after reading your assessment.
Getting started
What Grace Health is, and what happens when you begin.
A telehealth service for metabolic and weight care. You complete a medical assessment online, and a licensed clinician reviews it and determines whether treatment is appropriate for you.
No scheduled visit is required to complete the assessment. You answer in your own time, and the review happens without one.
Your medical history, any medications and allergies, and your current height and weight. If something is missing you will be asked for it — nothing is concluded on an incomplete picture.
A licensed clinician. The outcome is theirs to determine, and completing the assessment does not mean treatment will follow.
Cost and payment
What Grace Health charges for, and what sits outside it.
Intake is free. The $100 clinical service fee applies only if a clinician confirms you qualify. No fee if you do not qualify. Medication is separate. Covers GLP eligibility assessment, clinical review, and a prescription if clinically appropriate. Medication is separate and is not included. Ongoing metabolic monitoring and refill support: $75 per month.
No. Grace Health does not supply, dispense, or ship medication, and does not collect payment for it. Medication is paid directly through the applicable medication source or dispensing channel.
It varies by medication and by the pathway a clinician considers appropriate, and it is not set or collected by Grace Health. We do not publish medication prices while the amount a third party would charge you is unverified, so the pricing page states the separation rather than a number.
Medication
What can and cannot be said about medication before a clinician has read you.
Not necessarily. Completing the assessment does not guarantee a prescription. Medication is prescribed only where a clinician judges it clinically appropriate, and it may not be.
That is a clinical decision, made by the clinician who reviews you and discussed with you. Grace Health does not select a medication or a dose automatically, and nothing in the service escalates a dose on its own.
No. A compounded preparation is made by a compounding pharmacy and is not the FDA-approved brand-name product, even where it contains the same active ingredient. Where a compounded preparation is part of your care, it is identified as compounded.
From the applicable medication source or dispensing channel, not from Grace Health. Your prescription and your supply are separate from the clinical review you pay Grace Health for.
Our resources library links to FDA and NIH guidance on understanding a medicine's benefits and risks and on what to ask a pharmacist. Those pages are education, not instructions for your own treatment — follow the instructions you were given.
Treatment and follow-up
What ongoing care covers, and what it does not promise.
Grace Health does not promise a turnaround time, and you should not plan around one. Your account shows the stage your review has reached, and the outcome appears there in writing.
Ongoing metabolic monitoring and refill-related clinical support. Medication costs are separate.
No. Refills remain subject to clinical review and continued medical appropriateness, and a refill can be declined.
Grace Health does not offer an open messaging channel with a clinician, and no reply window is promised. Use the contact page for questions about the service, and your own clinician or an urgent care route for anything clinical that cannot wait.
There is no fixed follow-up schedule published here. Follow-up is clinician-directed, and every update about your care appears in your account.
Safety
When Grace Health is not the right channel.
Grace Health is not a substitute for emergency or in-person care. If you are experiencing an emergency, call 911 or go to your nearest emergency department.
No. Grace Health provides clinician review for metabolic and weight care. It does not replace your primary care clinician or any in-person care you need.
You are told why, in writing. Where it helps, you are pointed toward care that fits better. If you do not qualify, no clinical service fee applies.
How your information is collected, used and kept is set out in the privacy policy.
Still wondering?
Start the assessment, or ask us directly.