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Grace Health

Terms of Service

The terms you agree to when using Grace Health.

Draft — pending legal review

These terms have not been reviewed by a qualified lawyer and are not yet a binding published agreement. The fee amounts in section 7 are approved, but the refund, cancellation and renewal terms are not final.

Last updated: August 2026

1. Accepting these terms

By using Grace Health you agree to these terms. If you do not agree with them, please do not use the service.

2. What Grace Health is — and is not

Grace Health is a platform connecting you with licensed clinicians for medical weight management. Grace Health is not itself your treating clinician.

  • Not medical advice. Content on the service, including anything the AI assistant produces, is not medical advice, a diagnosis, or a prescription.
  • Not for emergencies. The service is not monitored continuously and cannot respond to urgent situations. If you are in danger or need urgent care, call 911 or go to your nearest emergency department.
  • Clinical decisions rest with clinicians. Only a licensed clinician working with Grace Health can make a treatment decision about you.
  • Not a replacement for your own doctor. Keep seeing your regular healthcare providers.

3. Using the service

  • You must be 18 or older.
  • The information you give must be accurate and complete. A clinician makes decisions about your care based on it, so inaccurate information is a safety risk, not a technicality.
  • Your account is yours alone — do not share your login.
  • Do not attempt to gain unauthorised access to the service, or to extract data from it by automated means.

4. Your account

Keep your login credentials confidential. You are responsible for activity under your account. If you think someone else has access, tell us through the contact page straight away.

5. What you provide

You provide assessment answers, messages to the AI assistant, and progress check-ins. You give us permission to store and process that information to provide care, including sharing it with the clinicians treating you. How it is handled is described in the Privacy Policy.

The service does not accept file uploads. You cannot send documents, lab reports, scans or photographs through Grace Health.

6. Our content

The software, text and design of Grace Health belong to Grace Health. Please do not copy or redistribute them without permission.

7. Fees and billing

Refund and cancellation terms are not final

Grace Health has not launched and is not charging anyone. The fee amounts below are approved and published. Refund rules, cancellation and renewal terms are still pending approval (issue #135); they will be published here, and you will be asked to agree to them, before any charge is ever made.

7.1 Consultation fee

Complete your intake at no cost. A clinician reviews it and confirms whether you qualify. Only if a clinician confirms you qualify does the $100 clinical service fee apply. It covers GLP eligibility assessment, clinical review, and a prescription if clinically appropriate. If you do not qualify, you are not charged. Medication is separate and is not included in the $100 fee. Payment does not guarantee a prescription.

The consultation fee is $100. It is shown to you again before payment. Medication is not included in it.

7.2 Ongoing care fee

Where treatment is prescribed, ongoing care is charged monthly and covers continued clinical review, refill management and follow-up messaging. Medication is charged separately by the pharmacy that dispenses it and is not included.

The ongoing care fee is $75 per month. It is shown to you again before enrolment. Medication is not included in it.

7.3 Refunds, cancellation and renewal

Refund eligibility, cancellation process and renewal terms are pending approval and are not stated here yet. No commitment is made or implied by their absence — they will be published in full, and agreed by you, before any charge is made.

8. Payment handling

Payments are processed through Tebra, our medical billing provider. Card details are handled by the payment provider and never reach Grace Health's systems.

We do not state what will appear on your bank statement, because the descriptor is set by the acquiring processor and has not been confirmed. Guessing it would be worse than saying nothing — an unrecognised charge is what drives disputes.

9. Limits of our liability

To the extent the law allows, Grace Health is not liable for indirect or consequential loss arising from your use of the service.

[requires legal review] — the scope of this limitation, and how it interacts with clinical responsibility, needs counsel. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence.

10. Changes to these terms

If these terms change materially, we will tell account holders. In particular, billing terms will not change without notice, and no fee will be charged under terms you have not been shown.

11. Governing law and disputes

[requires legal review] — governing jurisdiction and dispute-resolution process are unresolved. No forum or arbitration provision is asserted here, because naming one we have not settled would be unenforceable at best and misleading at worst.

12. Contact

Questions about these terms go through the contact page.